> ## Documentation Index > Fetch the complete documentation index at: https://docs.germainux.com/llms.txt > Use this file to discover all available pages before exploring further. # Productivity losses at HR Solution Provider > An HR Solution Provider embarked on a mission to streamline its processes and enhance productivity. > [card] [The Situation](#the-situation) > > Identifying hidden productivity losses > [card] [Technologies](#technologies) > > Tools used in the case > [card] [Results](#results) > > Continuous measurement of task time > [card] [Examples of Insights](#examples-of-insights) > > Sample findings from monitoring ## The Situation An HR Solution Provider embarked on a mission to streamline its processes and enhance productivity. In pursuit of this goal, they sought the expertise of Germain. The challenge they faced was identifying the sources of inefficiency within their extensive team of HR Plan setters who interacted with brokers and carriers on a daily basis. The solution came in the form of Germain, a real-time analytics platform that delves deep into the data to identify problem areas, determine causes, and provide innovative solutions to overcome them. This HR Solution Provider, striving for continuous improvement, turned to Germain to identify productivity losses among their large workforce involved in setting up HR Plans for Brokers and Carriers. They required a real-time analytics solution capable of pinpointing inefficiencies, identifying causes, and offering potential remedies. ## Technologies | Technology | Details | | - | - | | [http://Salesforce.com](http://Salesforce.com) Lightning | Salesforce.com Lightning | | HR Plan Administration Application | HR Plan Administration Application (built in React JS) | | Germain Tools | Germain RUM Chrome Extension, Germain Engine | ## Implementation We swiftly empowered our client to: * Monitor SFDC and the HR app in real-time, 24x7 using Germain. * Configure a comprehensive dashboard that offers insights into employee and process inefficiencies. Implementation Time Breakdown: | Task | Details | | - | - | | Requirements gathering | Requirements gathering – 2 hours | | Allocation of IT resources | Allocation of IT resources – 2 hours | | Configuration (internal to Germain) | Configuration (internal to Germain) – 1 day | | Deployment of Chrome Extension | Deployment of Chrome Extension | | Data Privacy settings | Data Privacy settings | | Process Configuration | Process Configuration | | Manual Data Analysis and Recommendation (Germain) | Manual Data Analysis and Recommendation (Germain) – 1 day | ## Results Germain now monitors the Client's HR Plan Administration Application and SFDC instance continuously and in real-time. Through meticulous analysis, it measures the time taken by employees to administer HR plans for each carrier and broker, breaking down every step of the process. This level of granularity allows Germain to uncover the root causes of productivity losses and provide actionable insights to help the client optimize their applications and processes for maximum efficiency. With Germain's real-time insights, available 24x7, the client can now identify when: | Issue | Detail | | - | - | | Multiple users involved | Multiple users are involved in a single process, resulting in unnecessary delays due to excessive round trips. | | Manual data entry | Users spend valuable time setting up fields, editing emails, or copying and pasting information that could be auto-prepopulated. | | Waiting for internal processing | Users experience significant waiting times for the HR app's internal processing to complete. | | Unresponsive fields | Certain fields require multiple clicks to respond. | | Workflow deviation | Users deviate from expected workflows, engaging in activities that were not intended by the business team. | By leveraging Germain's capabilities, this HR Solution Provider can proactively address inefficiencies, optimize their operations, and drive significant improvements in productivity and performance. ## Examples of Insights ### Lost Productivity and Time Spent (at scale, for all employees, brokers & carriers) ![Productivity losses at HR Solution Provider: Lost Productivity and Time Spent (at scale, for all employees, brokers & carriers)](https://mintcdn.com/germain-ux/A5V4ExbdsH-e9Odt/images/main/productivity-losses-at-hr-solution-provider/ease---app---agg-dash-hidden-20230202-185614.png?fit=max\&auto=format\&n=A5V4ExbdsH-e9Odt\&q=85\&s=d25ede72a38ae92aafb499fd949ed941) ![Productivity losses at HR Solution Provider: Lost Productivity and Time Spent (at scale, for all employees, brokers & carriers), image 2](https://mintcdn.com/germain-ux/A5V4ExbdsH-e9Odt/images/main/productivity-losses-at-hr-solution-provider/image-20230202-202635.png?fit=max\&auto=format\&n=A5V4ExbdsH-e9Odt\&q=85\&s=032a3e124bf60bfce1f406312cfae11e) ![Productivity losses at HR Solution Provider: Lost Productivity and Time Spent (at scale, for all employees, brokers & carriers), image 3](https://mintcdn.com/germain-ux/A5V4ExbdsH-e9Odt/images/main/productivity-losses-at-hr-solution-provider/germainux---bp---time-in-progress.png?fit=max\&auto=format\&n=A5V4ExbdsH-e9Odt\&q=85\&s=6fe14092c9a5f47c5bfb9e239a435b11) Time Breakdown by Process Phase / Employee: ![Productivity losses at HR Solution Provider: Lost Productivity and Time Spent (at scale, for all employees, brokers & carriers), image 4](https://mintcdn.com/germain-ux/A5V4ExbdsH-e9Odt/images/main/productivity-losses-at-hr-solution-provider/image-20230202-203520.png?fit=max\&auto=format\&n=A5V4ExbdsH-e9Odt\&q=85\&s=f77834caffde23b3f567f4c5cec35997) ### User Behavior Insights (Confusion, inefficiencies, etc) #### Too many manual user actions wasting precious time. Employees had to to copy-paste or manually complete fields and write/edit many emails #### On the SFDC app ![Productivity losses at HR Solution Provider: On the SFDC app](https://mintcdn.com/germain-ux/A5V4ExbdsH-e9Odt/images/main/productivity-losses-at-hr-solution-provider/image-20230202-213806.png?fit=max\&auto=format\&n=A5V4ExbdsH-e9Odt\&q=85\&s=a3aaab9c63f7542e8674020ce3241ae5) #### On the HR Application ![Productivity losses at HR Solution Provider: On the HR Application](https://mintcdn.com/germain-ux/A5V4ExbdsH-e9Odt/images/main/productivity-losses-at-hr-solution-provider/image-20230202-203842.png?fit=max\&auto=format\&n=A5V4ExbdsH-e9Odt\&q=85\&s=49f13deffa3a58d8728925c7f29e57f2) ### Technology Insights (Poor Design, Error, Non-responsive UI, etc) #### We also discovered that the internal Web App was sometimes at fault. An unresponsive portion of the UI required employees to click several times. ![Productivity losses at HR Solution Provider: We also discovered that the internal Web App was sometimes at fault. An unresponsive portion of](https://mintcdn.com/germain-ux/A5V4ExbdsH-e9Odt/images/main/productivity-losses-at-hr-solution-provider/image-20230202-204857.png?fit=max\&auto=format\&n=A5V4ExbdsH-e9Odt\&q=85\&s=70e33b1b90c42d49cc5211c001e47f4c) Rage Click icon: ![Productivity losses at HR Solution Provider: We also discovered that the internal Web App was sometimes at fault. An unresponsive portion of](https://mintcdn.com/germain-ux/A5V4ExbdsH-e9Odt/images/main/productivity-losses-at-hr-solution-provider/image-20230202-214908.png?fit=max\&auto=format\&n=A5V4ExbdsH-e9Odt\&q=85\&s=ef1252466bd87216f3ad9033b4f1c602) #### Automatic processing was found to take minutes to complete. It was never reported as being an issue as that was part of the design. ![Productivity losses at HR Solution Provider: Automatic processing was found to take minutes to complete. It was never reported as being an i](https://mintcdn.com/germain-ux/A5V4ExbdsH-e9Odt/images/main/productivity-losses-at-hr-solution-provider/image-20230202-204456.png?fit=max\&auto=format\&n=A5V4ExbdsH-e9Odt\&q=85\&s=d33ee76160c5691e73f6a3d51a4f5366) Germain found that **each**employee waited **\~3.5 hour/day** for this above processing to complete. ![Productivity losses at HR Solution Provider: Automatic processing was found to take minutes to complete. It was never reported as being an i](https://mintcdn.com/germain-ux/A5V4ExbdsH-e9Odt/images/main/productivity-losses-at-hr-solution-provider/image-20230224-190029.png?fit=max\&auto=format\&n=A5V4ExbdsH-e9Odt\&q=85\&s=8a54bcdc3f3fd668e5060506e9db02b6) ## Get Help > [card] [Contact GermainUX Support](https://docs.germainux.com/main/support.md) > > The GermainUX team helps you get up and running faster, empower your team, turn data into actionable insights, and optimize performance to deliver measurable business outcomes. > [card] Can't find what you need? > > Search all GermainUX docs with **Ctrl + K**, or use the feedback buttons at the bottom of this page to tell us what is missing. The content of this document is proprietary to GERMAIN SOFTWARE. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.