> ## Documentation Index
> Fetch the complete documentation index at: https://docs.germainux.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Password Reset

> GermainUX allows users who authenticate with a GermainUX username and password to securely reset a forgotten password from the login page.

Service
`Authentication`

Availability
8.6.0 or later

> [card] [Reset a Forgotten Password](#reset-a-forgotten-password)
>
> Requesting an emailed reset

> [card] [Password-Reset Email Not Received](#password-reset-email-not-received)
>
> Troubleshooting a missing email

**Password Reset**

GermainUX allows users who authenticate with a GermainUX username and password to securely reset a forgotten password from the login page.

> [!NOTE]
>
> This process applies to database-managed GermainUX users. If your organization uses LDAP, Active Directory, OAuth, or another identity provider, reset your password through that provider.

## Reset a Forgotten Password

1. Open the GermainUX login page.
2. Click **Forgot Password**.

   ![Password Reset: Reset a Forgotten Password](https://mintcdn.com/germain-ux/A5V4ExbdsH-e9Odt/images/main/password-reset/image-20260825-235455.png?fit=max\&auto=format\&n=A5V4ExbdsH-e9Odt\&q=85\&s=3af954ff4a15eb45873a8305b3006473)
3. Enter the email address associated with your GermainUX account.
4. Submit the request.
5. GermainUX sends a password-reset email to that address.
6. Open the email and select the password-reset link.
7. Enter and confirm your new password.
8. Return to the GermainUX login page and sign in with the new password.

## Password-Reset Email Not Received

If you do not receive the email:

| Issue | Action |
| - | - |
| Check your spam or junk folder. | Check your spam or junk folder. |
| Confirm that you entered the email address associated with your GermainUX account. | Confirm that you entered the email address associated with your GermainUX account. |
| Ask your GermainUX administrator to verify that your account is active. | Ask your GermainUX administrator to verify that your account is active. |
| Ask the administrator to confirm that outgoing email is correctly configured. | Ask the administrator to confirm that outgoing email is correctly configured. |
| Request another password-reset email if necessary. | Request another password-reset email if necessary. |

For security reasons, GermainUX may display the same confirmation regardless of whether the submitted email address corresponds to an account.

## Get Help

> [card] [Contact GermainUX Support](https://docs.germainux.com/main/support.md)
>
> The GermainUX team helps you get up and running faster, empower your team, turn data into actionable insights, and optimize performance to deliver measurable business outcomes.

> [card] Can't find what you need?
>
> Search all GermainUX docs with **Ctrl + K**, or use the feedback buttons at the bottom of this page to tell us what is missing.

The content of this document is proprietary to GERMAIN SOFTWARE.


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