> ## Documentation Index
> Fetch the complete documentation index at: https://docs.germainux.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> GermainUX integrates with BigPanda to enrich IT incident intelligence with real-time user experience, application performance, and business-impact insights.

Components
[`Engine`](/main/germain-ux-engine)
[`JS Profiler`](/main/germain-ux-js-profiler)
[`Mobile App`](/main/germain-ux-mobile-app)
[`RPA Bot Recorder`](/main/germain-ux-rpa-bot-recorder)
[`RUM JS`](/main/germain-ux-rum-js)

Availability
2017.1 or later

## Incidence Intelligence for BigPanda using GermainUX

GermainUX detects frictions affecting CRM, ERP, eCommerce, and custom applications, including failed transactions, slow response times, application errors, and disrupted user workflows.

By sending actionable alerts to BigPanda, GermainUX helps IT operations teams:

* **Detect business-impacting issues:** Identify application frictions affecting conversion, adoption, and productivity.
* **Enrich incident correlation:** Connect technical alerts with affected users, transactions, and business processes.
* **Accelerate root cause analysis:** Provide AI-powered analysis, transaction diagnostics, and session replay.
* **Prioritize incidents:** Focus on issues with the greatest business impact.
* **Validate resolution:** Confirm that affected transactions and user workflows are performing normally after remediation.

## Example

GermainUX detects a 15% increase in checkout failures, identifies the affected transactions and user sessions, and sends business-impact context to BigPanda for alert correlation and incident prioritization.

## Integration

GermainUX can send structured alerts to BigPanda through its event ingestion API, including issue severity, affected applications, technical evidence, and business-impact context.

This integration connects **GermainUX Operational Experience Intelligence** with **BigPanda IT Incident Intelligence**, helping teams detect, prioritize, investigate, and resolve issues faster.

## Configuration

For setup instructions, see [BigPanda Alerts API Documentation](https://docs.bigpanda.io/reference/alerts-api).Additional Resources

> **[Deploy](/main/deploy-monitoring-for-bigcommerce)**
>
> Monitoring or automation for BigCommerce

> **[AI](/main/ai-driven-insights)**
>
> Insights & Recommendations

> **[Analytics](/main/analytics)**
>
> More Analytics Features

> **[Automation](/main/automation)**
>
> More Automation Features

> **[Dashboards](/main/dashboard-and-report)**
>
> Dashboards and reports overview

> **[Reports](/main/reporting-automatic)**
>
> Automatic and scheduled reports

## Get Help

> **[Contact GermainUX Support](/main/support)**
>
> The Germain Team can help you set this up.

> **Can't find what you need?**
>
> Search all GermainUX docs with **Ctrl + K**, or use the feedback buttons at the bottom of this page to tell us what is missing.

The content of this document is proprietary to GERMAIN SOFTWARE.


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