> ## Documentation Index
> Fetch the complete documentation index at: https://docs.germainux.com/llms.txt
> Use this file to discover all available pages before exploring further.

# File Download

> GermainUX can retrieve files from monitored servers and make them available securely through GermainUX Workspace.

Components
[`Engine`](https://docs.germainux.com/main/germain-ux-engine)

Availability
2014.1 or later

> **[Request a File](#request-a-file)**
>
> Retrieve file from Engine

> **[Download a Retrieved File](#download-a-retrieved-file)**
>
> Get file from Analysis Dashboard

> **[Retrieval Workflow](#retrieval-workflow)**
>
> Steps from request to file

> **[Important Considerations](#important-considerations)**
>
> Limits and retention notes

## Overview

GermainUX can retrieve files from monitored servers and make them available securely through GermainUX Workspace.

This eliminates the need to access the application server, locate the file manually, or retrieve it before an automated purge removes it.

Typical files include:

* Oracle Siebel CRM logs
* Java application logs
* Web-server logs
* Error and diagnostic files
* Other files monitored by GermainUX

Files can be requested on demand or retrieved automatically when a scheduled workflow has been configured.

## Request a File

When a monitored event contains an available filename:

1. Locate the file in the GermainUX Analysis Dashboard.
2. Select the **Cloud** icon beside the filename.

   ![Cloud icon to request file download](https://mintcdn.com/germain-ux/8KX3c-GSSWR99tdN/images/main/file-download/image-20260819-154358.png?fit=max\&auto=format\&n=8KX3c-GSSWR99tdN\&q=85\&s=038d71f9e823403564b4681a279f7dbd)

   Cloud icon to request file download - GermainUX
3. GermainUX sends the retrieval request to the appropriate Engine.
4. The Cloud icon changes to a processing indicator while the Engine retrieves and transfers the file.

   ![File download in progress](https://mintcdn.com/germain-ux/8KX3c-GSSWR99tdN/images/main/file-download/image-20260819-154511.png?fit=max\&auto=format\&n=8KX3c-GSSWR99tdN\&q=85\&s=adefa6f90548e40b20a1349cd230823e)

   File download in progress - GermainUX

## Download a Retrieved File

When the file is ready, GermainUX can notify you and make the file available from the Analysis Dashboard.

### Email Notification

GermainUX sends a notification confirming that the file was retrieved from the application server.

The email can contain a secure link to the downloadable file.

![File Download: Email Notification](https://mintcdn.com/germain-ux/8KX3c-GSSWR99tdN/images/main/file-download/image-20260819-154804.png?fit=max\&auto=format\&n=8KX3c-GSSWR99tdN\&q=85\&s=d601a763f603363b644080ce497f43f3)

### Download from GermainUX Workspace

In the Analysis Dashboard, the processing indicator changes to a **Download** icon.

Select the Download icon to save the file to your computer.

![File Download: Download from GermainUX Workspace](https://mintcdn.com/germain-ux/8KX3c-GSSWR99tdN/images/main/file-download/image-20260819-155034.png?fit=max\&auto=format\&n=8KX3c-GSSWR99tdN\&q=85\&s=5f6708aa5736718a5b4b9a999ee13601)

## Retrieval Workflow

The complete process is:

Request
Retrieve from Server
Transfer to GermainUX
Notify
Download

## Important Considerations

* The GermainUX Engine must have access to the original file and directory.
* The file must still exist when the retrieval request is processed.
* The Engine account must have permission to read the file.
* GermainUX access controls determine which users can request and download files.
* Download links and retained copies should follow the organization’s security and retention policies.
* Sensitive files may contain credentials, personal information, or production data and should be protected accordingly.
* If files are purged quickly, configure scheduled retrieval or archiving so required evidence is preserved before deletion.

## Get Help

> **[Contact GermainUX Support](https://docs.germainux.com/main/support.md)**
>
> The Germain Team can help you set this up.

> **Can't find what you need?**
>
> Search all GermainUX docs with **Ctrl + K**, or use the feedback buttons at the bottom of this page to tell us what is missing.

The content of this document is proprietary to GERMAIN SOFTWARE.


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