Dashboard

Features

With Germain, it all starts with an Aggregate View/Dashboard of the data you want to look at.

Aggregate dashboards helps analyze issues and Business Impact at scale.

Technical and/or Business-related metrics are automatically provided on that Aggregate Dashboard depending on whether you are assigned to a Technical or Business Team.

Drilldown from any Aggregate Dashboard onto 3 other types of dashboards. These 3 drilldowns get handy depending on what you are trying to do.

And although Germain has preconfigured a number of Dashboards out-of-the-box, you can further customize any of them.

Business Impact at Scale

Example of an Aggregate Dashboard

4 Types of Dashboards

There are 4 types of Dashboards provided in Germain: Aggregate > Pivot > Drill-through > RCA

In other words, You can drilldown 3 times from any Aggregate Dashboard

2 Types of Metrics

Business or Technical Metrics, are provided for all dashboards. Ask your administrator to assign your User Account to a Team that is either “Business” or “Technical”, so you benefit from either types of dashboards.

Aggregate Dashboard

This is the "Parent" or "top-level" dashboard
You can create as many Aggregate dashboards as you want.
Dashboard visibility is controlled and configurable at the user role/team level.
Data at this level is aggregated, at a predefined frequency (which you can modify).
One or many "portlet" can be created/added on to this Aggregated dashboard.
Drill-down on a portlet will give you access to either Pivot, Drill-through or RCA dashboard
Report can be generated for anything that is visible on the dashboard or for specific portlet.
Filters can be set at dashboard and portlet levels.

List of preconfigured Aggregate Dashboard

List of all Aggregate dashboards that are either preconfigured out-of-the-box or created by your team.

Log on to Germain > Left Menu > Dashhboard > All
User can see a Dashboard Tree with only the dashboards they have access to.

Functionalities

Inside the Dashboard there are series of buttons at the top left for:

Editing the Dashboards Name
Cloning the Dashboard
Changing the number of Columns to sort the Portlets into
Setting what Users have access to this Dashboard
Sharing the Dashboard
Printing the Dashboard
Bookmarking the Dashboard (To the left menu “Dashboards” section)
Changing the Trend Granularity for the whole Dashboard (days, hours, minutes, etc…)
1. Overridden by the Portlets direct Trend Granularity setting
Opening a Ticket based off this Dashboard
Creating a new Portlet

Resizing Elements

Dashboard's screen size can be maximized by clicking these buttons:

Number of Columns

Easily change between 1, 2, 3 or 4 column layouts.

8 types of Portlet

General Health Portlet

Show trend or fact data based on any KPI

Display Settings

Change data display mode:

Measure: display measures for the SLA per time blocks
Color Distribution: bars show percentage of measurements over/below SLA per time blocks
Measure Color Breakdown: both Measure and Color Distribution features
Aggregation: pie chart showing overall percentage of measurements over/below SLA for the applied Time filter period

Show As - Color Distribution

Each bar's color length means a percentage.

Show as Aggregation

Pie chart for Siebel User Click Duration

Show as Measure

Measurements for the monitored metric
The overlaid BLACK line shows the SLA setting value

Map Portlet

Displays data per Location
Select the default Map Level of a Map Portlet: Country, Region, City

Google web service access need to be provided (Network Port 443 to be opened from Germain UX Dashboard to these below web services):

Flow Portlet

The Flow Portlet visualizes Business Process flows as a Sankey diagram. This visualization allows aggregated flow patterns to be more easily understood.

Flow graph is either driven by user click or business process related data.

Tabular Portlet

For displaying aggregated values at a glance

N-Tabular Portlet

Funnel Portlet

Gauge Portlet

Counter Portlet

Pivot Dashboard

This is the "2nd level" dashboard.
You can create as many Pivot dashboards as you want. Only one Pivot dashboard can be created for an Aggregated dashboard.
Dashboard visibility is inherited from the one defined at the Aggregated dashboard.
Data at this level is aggregated, yet it is a break-down analysis of the data that is displayed on the portlet you click on/from (on the Aggregated Dashboard).
Report can be generated
Filter are available
Search feature is available for any portlet
Example

Drill-through Dashboard

This is the "3rd level" dashboard you can see/create.
You can create as many Drill-through dashboards as you want. Only one Drill-through dashboard can be created for a portlet on an Aggregated or Pivot Dashboard.
Dashboard visibility is inherited from the one defined at the Aggregated dashboard.
Data at this level is raw, yet it is a break-down analysis of the aggregated data that is displayed on the portlet you are required to click on/from to view this Drill-through dashboard.
Drill-down on a raw (on any Drill-through dashboard), will get you to the RCA dashboard
Field(s) can be added, and there is no limit.
Report can be generated
Filters are available
Search feature is available
Example

RCA Dashboard

This is the "4th level" dashboard you can see/create.
You can create as many RCA dashboards as you want. Only one RCA dashboard can be created per Drill-through Dashboard.
Dashboard visibility is inherited from the one defined at the Aggregated dashboard.
Data at this level is raw (not aggregated), yet it is a break-down analysis of the data that is displayed on the Drill-through dashboard, that you are required to click on/from to view this RCA dashboard.
Data Visualization varies and depends on the type of portlet you select.
One or many "portlet" can be created/added on to this RCA dashboard. There is no limit to the number of portlet you can, yet the more portlets you add the slower the dashboard may be. Drill-down on a portlet (on any RCA Dashboard), will get you more details about the metric you click on but that metric might either display
Field(s) can be added, and there is no limit.
Report can be generated
Search feature is available on any portlet
Example:

Enable or Disable a Column

Open the RCA Dashboard you with to modify
Click the edit button on the portlet you wish to change

Click “Columns (#)”

Here you can enable or disable and column via the third icon ( 🚫 )

Adding a new Column

After you are on the column list using the instructions in “Enable or Disable a Column” you could create a new column.

Clone an existing column

Click on the clone

Modify the details for the column

Save, then enable the column
Review the change on the RCA Dashboard

Search

Raw and Aggregated Data are fully searchable on any of the dashboards

Explore our data

Keyword-based guided search.

Full Text Search

Free text search or enter any text

Named Search

Tagged search

Aggregated and Raw Data Search

Our search features work for Aggregated and Raw Data

Recursive Search

Search dives within your data (parents and childs). Very handy when trying to assess the impact of an issue at scale.

Comparison overlay

Overlay metric information from any previous moment to compare periods.
Grey dotted line shows data values on mouse-over.
Available on any Portlet.

Filtering

Global Filter

You can filter the data displayed on any Portlet by

Time range
Any data collected by Germain UX
- Server name, user, component name, database, etc…
Compounding filter conditions or removing them
- Add: Click the search field and search again
- Remove: Click the X on the right side of a file

Date/Time Filter

Filter displayed data globally on all Portlets with the Time filter

Quick links for common periods: today, last hour…
Filter by date and by hour, minute

Save a Filter

You can save Filter Groups for yourself, or to be available for others:

Make a Filter Persistent

Applied Filters remain on drill-down, dashboard change, etc.

Remove Filters by selecting "Clear" Button

Explore your Data Dashboard

This is a place where you can automatically create a dashboard by selecting “keywords”

Insights Dashboard

This dashboard helps you focus on the issues that impact your business the most

Notes Dashboard

This dashboard helps is like a ticketing dashboard. It helps you track tasks you and your team need to work

Operational/360 degree view Dashboard

360 degree view of your Process, User and Technology performance. One stop-shop for IT and Business Operations organizations. The Operational dashboard is all you need to look at when you work in operations and need to know what is the state of your technologies, processes and users involved with them.

Data is aggregated across KPIs. Data is coming from our our Real-Time Data engine, giving real-time insights.

Like anything else in Germain, all this is customizable.