Customer Interaction(s) for each SR

This is the count of interaction(s) (SR, chat, email..) a customer had with the Service organization for any given SR/Service Request (in addition to the detection and analysis of any technical issues during these interactions)


Reminders:

  • These dashboards (CX, UX, PX,...) are preconfigured, and configurable. you can add/remove any of the portlet, fields, values on any of these dashboard, define drilldowns, etc - below metrics are some of the new metrics we now deliver OOTB/preconfigured but these are just examples, you can then slide and dice these metrics in anyway you like)
  • The above CX Metric has been achieved via different ways/configuration (depending the client's technologies, data sources and requirements).