Germain monitors uptime, performance and user experience of CTI technologies in near real-time.
User Experience, Error, Dysconnectivity, Transaction, Messages are analyzed by Germain.
One or several of these Germain component may need to be deployed depending on the CTI technology, and the type of insights you are looking at getting: more detailsComponents
Component: RUM JS
Feature Availability: Germain 2022.1 or later