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ComponentsAgentEngineMobileRPA Bot RecorderRUM JSRUM ExtRUM Windows
ServiceAutomation
Availability2014.1 or later

Automated AI Analysis

Items AI reviews without prompts

Automated Notification and Escalation

Rules that notify and escalate

Automated User Assistance and Recovery

Help stuck users before tickets

Triggers

What starts automations

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Overview

GermainUX Intelligent Automated Actions help organizations detect, analyze, prioritize, and resolve operational, UX, adoption, productivity, and conversion issues in real time. The platform combines: Together, these capabilities support a continuous response process:
DetectAnalyzePrioritizeActVerify
When a configured condition occurs, GermainUX can automatically analyze the relevant data and execute the appropriate response—without requiring a user to begin the investigation manually. Actions can run automatically or require approval, depending on their sensitivity and your organization’s policies.

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Automated AI Analysis

GermainUX can automatically analyze:

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User Experience and Conversion

  • Rage clicks, dead clicks, repeated retries, and looping behavior
  • Pages, screens, and transactions associated with drop-offs
  • Friction occurring before abandonment, escalation, or conversion loss
  • Failed searches and “no results” experiences
  • Slow-loading pages and degraded responsiveness
  • Users struggling with onboarding or task completion
  • Sessions affected by browser crashes or visible errors
  • The most significant UX issues affecting conversion

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Adoption and Productivity

  • Ineffective or abandoned workflows
  • Repetitive manual activities
  • Users struggling to adopt an application or feature
  • Business-process bottlenecks and delays
  • Stalled journeys and incomplete tasks
  • The most significant issues affecting employee productivity or application adoption

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Customer Experience

  • Feedback sentiment and recurring themes
  • Repeated customer complaints
  • Chatbot or support conversations that failed to resolve an issue
  • Customers who may require urgent assistance
  • Patterns leading to escalation or dissatisfaction

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Technology and Operations

  • Frontend, backend, API, database, integration, and infrastructure issues
  • Slow pages, services, queries, and business transactions
  • Browser crashes and the users or workflows they affected
  • New error categories among large volumes of known events
  • Performance, capacity, and availability degradation
  • Anomalies, unusual behavior, and KPI spikes
  • Relationships between technical failures and their user or business impact

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Analysis at Scale

GermainUX can use AI to summarize and compare large volumes of sessions, errors, conversations, feedback, or workflow executions. It can then identify recurring issues, rank them by impact, and recommend corrective actions.

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Automated Notification and Escalation

Based on configured rules, SLAs, AI insights, or business impact, GermainUX can:
  • Alert teams when conversion, adoption, or productivity degrades.
  • Notify application owners when a new issue is detected.
  • Notify DevOps when infrastructure degradation affects users.
  • Notify support teams when critical user friction occurs.
  • Notify customer-service teams when a customer requires urgent help.
  • Escalate incidents according to SLA severity or business impact.
  • Route incidents to the appropriate engineering or operational team.
  • Create executive summaries for business stakeholders.
  • Generate and distribute prioritized AI recommendations.
  • Send proactive notifications to affected customers or employees.
  • Notify users who repeatedly encounter failures or confusion.

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Automated Technology Remediation and Recovery

When an action has been configured and authorized, GermainUX can:
  • Execute Shell, Perl, Python, Java, or PowerShell scripts.
  • Call internal or third-party APIs.
  • Restart failed services, components, middleware, or application processes.
  • Restart failed synthetic-monitoring agents or automation workers.
  • Clear stuck queues, sessions, or transactions.
  • Flush caches or temporary files when thresholds are exceeded.
  • Recover failed jobs or batch processes.
  • Terminate hung or runaway processes.
  • Scale services or infrastructure in response to utilization.
  • Trigger infrastructure recovery or failover procedures.
  • Temporarily disable unstable integrations or problematic features.
  • Roll back a problematic deployment or configuration.
  • Execute custom remediation and orchestration workflows.
High-impact actions can require approval before execution. Lower-risk actions can be executed automatically when they meet your organization’s safety criteria.

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Automated User Assistance and Recovery

GermainUX can detect users who are blocked, confused, or repeatedly unsuccessful—and initiate assistance before a support ticket is created.

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Friction Detection

GermainUX can identify:
  • Abandoned workflows and stalled journeys
  • Failed searches and ineffective autocomplete
  • Missing products, records, information, or workflow options
  • Onboarding and application-adoption difficulties
  • Crashes, errors, and degraded application responsiveness
  • Rage clicks, dead clicks, repeated retries, and looping navigation
  • Repeated validation or application errors
  • Support or chatbot interactions that did not resolve the issue
  • Friction occurring immediately before abandonment or escalation

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Assistance and Recovery Actions

GermainUX can then:
  • Create an enriched support ticket containing session context, Session Replay, and an AI summary.
  • Escalate unresolved user difficulties to a live support team.
  • Notify supervisors about high-friction sessions.
  • Generate next-best-action recommendations.
  • Recommend targeted onboarding or training.
  • Trigger a GermainUX Feedback Popup.
  • Start an automated validation or recovery workflow.
  • Launch deeper AI analysis of the affected journey.
  • Monitor subsequent sessions to determine whether the issue was resolved.

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Triggers

Intelligent Automated Actions can be triggered by:
This allows organizations to move from passive monitoring to continuous detection, analysis, response, and validation.

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Additional Resources

AI

Insights & Recommendations

AI Management

Read more

AI Advice dashboard

Read more

AI Explore diagnosis feature

Read more

Analytics

More Analytics Features

Automation

More Automation Features

Dashboards

Dashboards and reports overview

Reports

Automatic and scheduled reports

Management

More Management Features

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Get Help

Contact GermainUX Support

The Germain Team can help you set this up.

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The content of this document is proprietary to GERMAIN SOFTWARE LLC.