> ## Documentation Index
> Fetch the complete documentation index at: https://docs.germainux.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 2-Pivot Dashboard

> The Pivot Dashboard is the second level of GermainUX Analytics Dashboards.

Components
[`Enterprise- OnCloud`](https://docs.germainux.com/main/deployment-on-our-cloud)
[`Enterprise- OnPremise`](https://docs.germainux.com/main/deployment-on-premise)

Availability
2014.1 or later

> **[When to Use](#when-to-use)**
>
> Decide when to drill down

> **[Open a Pivot Dashboard](#open-a-pivot-dashboard)**
>
> Drill into an aggregated KPI

> **[Filters](#filters)**
>
> Adjust filters, keep context

> **[Continue the Investigation](#continue-the-investigation)**
>
> Examine records or root causes

## Pivot Dashboard: Analyzing KPIs Through Dimensions for In-Depth Investigations

## Overview

The **Pivot Dashboard** is the second level of GermainUX Analytics Dashboards.

![Pivot on Session Replay](https://mintcdn.com/germain-ux/_Gfc7adJi1KOPA8d/images/main/2-pivot-dashboard/image-20260917-012757.png?fit=max\&auto=format\&n=_Gfc7adJi1KOPA8d\&q=85\&s=d484d8a7a9b0cc686bbecd4fe009e0f4)

Pivot on Session Replay - GermainUX

It breaks down an aggregated KPI by available dimensions to help determine **where an outcome, change, or issue is concentrated**.

For example:

Conversion Decline
Product
Journey Step
Device

or:

CRM Performance Issue
Page
User Group
Browser

### When to Use

Use a Pivot Dashboard when an Aggregate Dashboard identifies something worth investigating and you need to determine:

* Which users are affected
* Which application or page is affected
* Which product or journey step is affected
* Which workflow or process is affected
* Which device or browser is affected
* Which region is affected
* Which application version is affected

Available pivots depend on the KPI and monitored data.

## Open a Pivot Dashboard

Pivot Dashboards are generated from Aggregate Dashboards when you drill into an aggregated KPI.

They:

* Inherit the originating dashboard's context
* Inherit filters and visibility
* Break the selected KPI into configured dimensions
* Can be modified when a different analysis is required
* Provide access to Drill-through and Analysis

## Measures & Dimensions

The Pivot Dashboard can combine a KPI measure with one or more dimensions.

For example:

**Conversion Rate by Product** \
 **Average Click Duration by Page** \
 **Lost Productivity by Workflow** \
 **Error Count by Application Version**

This helps determine whether an issue is widespread or concentrated within a particular segment.

## Filters

Filters are inherited from the originating Aggregate Dashboard and can be adjusted when required.

This allows investigators to narrow the analysis while preserving the original investigation context.

## Continue the Investigation

From a Pivot Dashboard:

**Pivot → Drill-through**

to examine the individual records behind a segment.

Or:

**Pivot → Analysis**

to investigate relationships, baselines, Leading Factors, affected populations, and root causes.

## Related Documentation

* Analytics Dashboards
* Aggregate Dashboard
* Drill-through Dashboard
* Analysis Dashboard
* KPIs, Pivots & Measures

## Get Help

> **[Contact GermainUX Support](https://docs.germainux.com/main/support.md)**
>
> The Germain Team can help you set this up.

> **Can't find what you need?**
>
> Search all GermainUX docs with **Ctrl + K**, or use the feedback buttons at the bottom of this page to tell us what is missing.

The content of this document is proprietary to GERMAIN SOFTWARE.


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