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  3. 08/31/17 Release Notes

08/31/17 Release Notes

CX dashboard - SR/Service Request Open-to-close duration
CX dasbhoard - Customer Interaction(s) for each SR
CX dashboard - Number of times Customer Calls got transferred
CX dashboard - Customer Calls that exceeded SLA
PX dashboard - Referrer
UX Dashboard - UX by Business Area
UX dashboard - Click count per SR categorization
UX Dashboard - Reconstruct/Replay User Session via "Active Users" portlet
UX Dashboard - Synthetic vs Real User experience
UX - Display Names of any Fields, Buttons
UX - Pivot BP by user agent dimension
UX - User typing speed
UX - Additional page details
UX - User focus monitoring
UX - More key strokes
HTTP Request POST Body on Drill-through and RCA dashboards
HTTPS monitoring can now ignore SSL certificate errors
CPU and Memory metrics into LoadRunner
Siebel OUI IP17 - monitoring updates
Ping monitoring via Powershell
Portlet UI enhancements (Filtering in/out, legend, zoom, yaxis)
CSV report/export
Automatic Reporting
Maintenance Window mechanism
HTTP/HTTPS support for germain engines
Config Console - More auto-completion & links
MySQL - materialized views optimization

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