Germain Release Notes - New Features, Enhancements 08/31/17 Release Notes 08/31/17 Release Notes CX dashboard - SR/Service Request Open-to-close duration CX dasbhoard - Customer Interaction(s) for each SR CX dashboard - Number of times Customer Calls got transferred CX dashboard - Customer Calls that exceeded SLA PX dashboard - Referrer UX Dashboard - UX by Business Area UX dashboard - Click count per SR categorization UX Dashboard - Reconstruct/Replay User Session via "Active Users" portlet UX Dashboard - Synthetic vs Real User experience UX - Display Names of any Fields, Buttons UX - Pivot BP by user agent dimension UX - User typing speed UX - Additional page details UX - User focus monitoring UX - More key strokes HTTP Request POST Body on Drill-through and RCA dashboards HTTPS monitoring can now ignore SSL certificate errors CPU and Memory metrics into LoadRunner Siebel OUI IP17 - monitoring updates Ping monitoring via Powershell Portlet UI enhancements (Filtering in/out, legend, zoom, yaxis) CSV report/export Automatic Reporting Maintenance Window mechanism HTTP/HTTPS support for germain engines Config Console - More auto-completion & links MySQL - materialized views optimization ×