> ## Documentation Index > Fetch the complete documentation index at: https://docs.germainux.com/llms.txt > Use this file to discover all available pages before exploring further. # SAP ERP Operational Experience Intelligence > GermainUX monitors browser-based SAP ERP applications and the surrounding technical environment to improve adoption, productivity, and reliability. Components [`Engine`](https://docs.germainux.com/deploy/germain-ux-engine) [`JS Profiler`](https://docs.germainux.com/deploy/germain-ux-js-profiler) [`RPA Bot Recorder`](https://docs.germainux.com/deploy/germain-ux-rpa-bot-recorder) [`RUM JS`](https://docs.germainux.com/deploy/germain-ux-rum-js) Availability 2022.1 or later > [card] [User Experience](#understand-the-user-experience) > > Monitor users and sessions > [card] [Adoption & Processes](#understand-adoption-&-business-processes) > > Find workflow friction > [card] [Performance](#analyze-performance-end-to-end) > > Trace user actions > [card] [Application Health](#monitor-application-health) > > Monitor availability and capacity > [card] [Diagnostics](#diagnose-errors-&-failures) > > Find errors and failures > [card] [Database](#monitor-the-database) > > Monitor the data layer > [card] [AI Analysis](#use-ai-to-investigate-&-understand) > > Investigate with natural language > [card] [Alerts & Remediation](#detect-alert-&-act) > > Turn insight into action ## Overview GermainUX monitors browser-based SAP ERP applications, such as SAP Fiori, SAPUI5, and SAP Web GUI, together with the surrounding technical environment, 24/7 and in real time. It helps organizations identify and resolve the user experience, workflow, and technology issues that reduce SAP adoption, employee productivity, operational efficiency, and application reliability. By combining **Real User Monitoring, Session Replay, process mining, synthetic monitoring, analytics, and automation**, GermainUX helps teams understand not only **what happened**, but also **why it happened, who was affected, and what action should be taken**. > [!NOTE] > > Available capabilities depend on the SAP interface, deployment architecture, data access, and GermainUX components deployed. ## What GermainUX Helps You Achieve > [card] Increase User Adoption > > Identify the screens, actions, and workflows that create friction. > [card] Improve Employee Productivity > > Detect bottlenecks, excessive complexity, and time lost within SAP business processes. > [card] Reduce Time to Resolve Issues > > Move from a user complaint or alert to the session, error, and request that explain it. > [card] Improve Application Reliability > > Improve availability, performance, capacity, and operational stability. > [card] Strengthen User Support > > Use searchable evidence and Session Replay to understand what users experienced. > [card] Prioritize Improvements > > Focus on issues according to the number of users affected and business impact. > [card] Detect and Remediate Proactively > > Detect emerging issues with synthetic monitoring and automate safe remediation workflows. ## See the Complete SAP ERP Environment GermainUX provides visibility across the SAP ERP experience and the technology stack it can reach.
Monitoring Area Examples of monitored activity
**User experience** Sessions, pages and logical views, clicks, browser errors, requests, feedback, and heatmaps in SAP Fiori, SAPUI5, and SAP Web GUI
**Adoption and productivity** Process completion, abandonment, slow steps, rework, repeated actions, and lost productivity
**Browser and network** Browser-side JavaScript, long-running operations, freezes, and inbound and outbound HTTP requests
**APIs and integrations** REST, OData, SOAP, and other reachable SAP-related endpoints
**Infrastructure** Hosts, processes, services, CPU, memory, disk, and network availability
**Data** Supported databases, connections, capacity, locks, queries, and errors
**Diagnostic data** Accessible application logs, job logs, integration logs, and exported diagnostic files
## Understand the User Experience See what real SAP users experienced, find friction, and investigate the exact moments that matter. ### Real User Monitoring and Session Replay GermainUX RUM JS records real user activity in compatible browser-based SAP applications. Teams can search for specific users, actions, errors, performance conditions, or business events and replay the moments that matter. > [card] Recording & Replay > > Reconstruct real user sessions from captured browser activity. > [card] Correlation > > Correlate user activity with errors, performance, and requests. > [card] Workflow Monitoring > > Identify when a user performs a critical SAP workflow. > [card] Search > > Search across users, sessions, actions, and business metadata. > [card] Friction Identification > > Identify rage clicks, dead clicks, repeated actions, and slow steps. > [card] Heatmaps > > Use six types of heatmaps to analyze user behavior. > [card] Privacy Controls > > Mask, anonymize, or exclude sensitive data. > [!NOTE] > > **Interface coverage:** RUM JS supports browser-based SAP interfaces such as SAP Fiori, SAPUI5, SAP Web GUI, and SAP portals. It does not monitor native SAP GUI desktop activity. Coverage also depends on script placement, frames, and Content Security Policy. > [!NOTE] > > Session Replay is not a video recording. Its completeness depends on capture settings, privacy exclusions, frames, browser support, and application architecture. ![Session Replay showing an SAP user journey](https://mintcdn.com/germain-ux/Jw6D65yKWJ4U5yOS/images/02---Session-Replay-\(end-of-section\).png?fit=max\&auto=format\&n=Jw6D65yKWJ4U5yOS\&q=85\&s=1727aaf5a9b77f6b79f49e3b68a5d052) Understand What SAP Users Struggle With in Real Time - GermainUX [Learn more about Real User Monitoring and Session Replay](https://docs.germainux.com/analytics/user-monitoring-and-replay.md). ### AI-Generated Session Summaries GermainUX can summarize an individual user session so teams do not need to watch an entire workday of activity. The summary describes what the user attempted to accomplish, where friction occurred, and what may have affected productivity or adoption. GermainUX can also analyze multiple sessions together to identify the most frequent or consequential UX, adoption, and productivity issues. ### User Feedback and Surveys The GermainUX Feedback Popup allows users to submit feedback directly within a monitored SAP application. Each response can be analyzed alongside the corresponding session, providing the behavioral and technical context needed to understand the user's experience. ![User feedback correlated with session context](https://mintcdn.com/germain-ux/Jw6D65yKWJ4U5yOS/images/05---Customer-feedback-monitoring-\(end-of-section\).png?fit=max\&auto=format\&n=Jw6D65yKWJ4U5yOS\&q=85\&s=38424d5f3983a1ee3ca28b25f3436292) Allow SAP Users to Provide Feedback, Understand the Context, and Act on It - GermainUX [Learn more about the Feedback Popup](https://docs.germainux.com/automation/user-feedback.md). ## Understand Adoption & Business Processes See how SAP is actually used and where workflows reduce adoption or productivity. ### Adoption Analytics and Business Process Mining GermainUX can construct SAP business processes from events collected through RUM JS, the Engine, synthetic monitoring, or custom integrations. Examples include: * Purchase requisition * Purchase-order approval * Invoice approval * Sales-order entry * Expense submission * Material lookup * Employee self-service GermainUX can then identify: > [card] Inefficient or Incomplete Workflows > > Find processes that are abandoned or fail. > [card] Process Bottlenecks and Delays > > Identify slow steps and process overruns. > [card] Repeated or Unnecessary Actions > > Identify rework that adds time without moving the process forward. > [card] Productivity Losses > > Estimate time lost to errors, delays, and repetition. These insights help teams determine where **training, UX improvements, process redesign, or technical remediation** will have the greatest effect. > [!NOTE] > > Process analysis depends on the events available to GermainUX. Undocumented or inaccessible SAP workflow steps are not automatically visible. ![Business process tracking in GermainUX](https://mintcdn.com/germain-ux/Jw6D65yKWJ4U5yOS/images/06---Business-process-monitoring-\(after-intro-paragraph\).jpg?fit=max\&auto=format\&n=Jw6D65yKWJ4U5yOS\&q=85\&s=6c1d0ad29ec844b051bc828395b8e4e1) Track and Improve Ineffective Processes - GermainUX ![Step-by-step process analysis](https://mintcdn.com/germain-ux/Jw6D65yKWJ4U5yOS/images/08---Business-process-monitoring-\(end-of-section\).png?fit=max\&auto=format\&n=Jw6D65yKWJ4U5yOS\&q=85\&s=0ea91d87aad7d2f59a047eac50ed3b80) Analyze Every Step of a Process - GermainUX [Learn more about Business Process Monitoring for SAP](https://docs.germainux.com/integrations/sap-commerce-cloud/business-process-monitoring-for-sap-configure.md). ## Analyze Performance End to End Follow a user action from the browser to the network and the SAP endpoints it calls. ### User Action Analysis Every monitored user action can be broken down across: **1. Browser** Browser processing and JavaScript execution **2. Network** Network and resource requests **3. SAP Endpoints** Response time and status of the requests sent to SAP **4. Integrations** Connected APIs and services monitored by the Engine ### Browser-Side JavaScript Diagnostics The JS Profiler provides deeper browser-side information about JavaScript execution, call stacks, long-running operations, browser freezes, client-side errors, network activity, and third-party scripts in SAP Fiori, SAPUI5, and other compatible browser interfaces. > [!WARNING] > > The JS Profiler does not profile ABAP. Use the Engine, SAP APIs, logs, or other server-side telemetry to monitor backend processing. ![Browser-side JavaScript diagnostics view](https://mintcdn.com/germain-ux/Jw6D65yKWJ4U5yOS/images/09---Browser-side-JavaScript-diagnostics-\(end-of-section\).png?fit=max\&auto=format\&n=Jw6D65yKWJ4U5yOS\&q=85\&s=e80ca3e3258d0bd72cc86e7b0f377532) Browser-Side JavaScript Diagnostics - GermainUX ### Compare Good and Bad SAP Transactions When analyzing a slow or failed SAP transaction, use Comparison to compare its performance with another execution of the same transaction, such as the fastest, slowest, most recent, first seen, or last seen. Comparison can reveal: * Differences in execution time for the same SAP operation * Which steps or requests caused the slowdown * Performance differences between successful and failed transactions * Errors or bottlenecks affecting SAP workflows More details on [Analysis Features](https://docs.germainux.com/dashboards/analytics-dashboard/4-analysis-dashboard.md). ## Monitor Application Health Assess SAP availability, capacity, performance, and operational health in real time. ### Availability, Performance & Capacity GermainUX combines real-time observability with synthetic monitoring. Depending on access, monitoring can cover: * Availability and response time of SAP-related HTTP, OData, REST, and SOAP endpoints * Operating-system hosts, processes, and services * CPU, memory, disk, and network availability * Synthetic login, launchpad, and application scenarios * Performance degradation and bottlenecks Teams can define SLA-based thresholds and alerts according to their operational requirements. GermainUX can also forecast any monitored KPI. [Learn more about Application Monitoring for SAP](https://docs.germainux.com/integrations/sap-commerce-cloud/application-monitoring-for-sap-configure.md). ## Diagnose Errors & Failures Move from an error or failure to the evidence needed to investigate it. **1. Detect** Find an error, failure, anomaly, or user-facing problem. **2. Correlate** Connect the event to the user, session, request, and process. **3. Investigate** Open logs, replay, and related evidence. **4. Act** Resolve, alert, monitor, or apply approved remediation. ### Error Monitoring GermainUX monitors errors visible through configured data sources, including JavaScript errors, failed requests, network timeouts, visible application error messages, failed process steps, API failures, application-log errors, and synthetic failures. It helps teams distinguish: | Distinction | What it separates | | - | - | | **New vs known errors** | New errors from known recurring errors | | **User-facing vs silent** | Errors visible to users from failures not shown to them | | **Isolated vs widespread** | Isolated events from widespread or high-impact issues | | **Technical failures vs validation** | Technical failures from expected user validation | [Learn more about Error Monitoring for SAP](https://docs.germainux.com/integrations/sap-commerce-cloud/error-monitoring-for-sap-configure.md). ### Crash and Diagnostic-File Monitoring The Engine can detect stopped processes and services, new diagnostic files, and failure patterns in accessible logs, and correlate them with browser activity near the time of the failure. > [!NOTE] > > GermainUX analyzes only the evidence made available through configured data sources. It does not automatically interpret every ABAP short dump or binary file. [Learn more about Crash and Diagnostic-File Monitoring for SAP](https://docs.germainux.com/integrations/sap-commerce-cloud/crash-monitoring-for-sap-configure.md) and [log-file monitoring](https://docs.germainux.com/integrations/file-log-monitoring.md). ## Monitor the Database For customer-controlled environments, the Engine can monitor supported databases for availability, connections, capacity, locks, queries, and errors. **Supported technologies:** DB2 UDB, Microsoft SQL Server, MySQL, and Oracle Database. Documentation is available for [DB2 UDB](https://docs.germainux.com/integrations/db2-udb-monitoring.md), [Microsoft SQL Server](https://docs.germainux.com/integrations/sql-server-monitoring.md), [MySQL](https://docs.germainux.com/integrations/mysql-monitoring.md), and [Oracle Database](https://docs.germainux.com/integrations/oracle-db-observability.md). > [!WARNING] > > Direct SAP HANA monitoring requires a compatible monitor validated for your GermainUX version. ## Use AI to Investigate & Understand AI Explore allows teams to ask natural-language questions about UX, adoption, productivity, workflow, and technology issues across preconfigured and custom KPIs. > [card] Detect Anomalies > > Identify anomalies and outliers. > [card] Identify Friction > > Find friction across behavior, workflows, and technology. > [card] Summarize Sessions > > Summarize individual or multiple user sessions. > [card] Recommend Next Steps > > Identify areas for further investigation or corrective action. > [!NOTE] > > **AI-generated findings:** These findings should support, not replace, appropriate operational and technical review. ## Detect, Alert & Act | Capability | Purpose | | - | - | | **Real-time alerts** | Notify the appropriate teams when an issue or SLA violation occurs | | **Synthetic monitoring** | Run recorded SAP scenarios to detect issues before they affect real users | | **Anomaly detection** | Identify unusual behavior, spikes, drops, and outliers | | **Guided investigation** | Provide direct access to relevant analysis, evidence, and AI Explore | | **Automated remediation** | Execute approved recovery workflows when automation is considered safe | A typical synthetic SAP scenario opens the login page, signs in, opens the Fiori launchpad, launches an application, performs a read-only lookup, validates the result, and signs out. [Learn more about RPA Bots for SAP](https://docs.germainux.com/integrations/sap-commerce-cloud/rpa-bots-for-proactive-issue-detection-and-resolution.md) and [GermainUX automation](https://docs.germainux.com/automation.md). ## Security & Privacy Security and privacy controls help restrict access to sensitive SAP data and support requirements such as GDPR. Depending on the deployment, sensitive information can be masked, anonymized, or excluded from collection. GermainUX never needs passwords, authentication tokens, or session cookies. > [card] [Data Privacy & Security](https://docs.germainux.com/management/compliance-privacy-and-security.md) > > Documentation for privacy and security controls. ## What GermainUX Does Not Do Natively * Instrument, profile, or debug ABAP code * Monitor native SAP GUI desktop activity * Automatically collect SAT, ST12, ST05, ST03N, or ST22 data * Automatically trace browser activity through ABAP and database execution These capabilities may require a custom API, file, log, script, or database integration. ## Additional Resources > [card] [Deploy](https://docs.germainux.com/integrations/sap-commerce-cloud/deploy-monitoring-for-sap.md) > > Deploy monitoring for SAP. > [card] [Configure](https://docs.germainux.com/integrations/sap-commerce-cloud/configure-monitoring-for-sap.md) > > Configure monitoring for SAP. > [card] [KPIs](https://docs.germainux.com/integrations/sap-commerce-cloud/kpis-for-sap.md) > > KPIs for SAP monitoring. > [card] [AI](https://docs.germainux.com/analytics/ai-driven-insights.md) > > Explore AI insights and recommendations. > [card] [Analytics](https://docs.germainux.com/analytics.md) > > Explore additional analytics features. > [card] [Dashboards & Reports](https://docs.germainux.com/dashboards/dashboard-and-report.md) > > Explore dashboards and reporting. ## Get Help > [card] [Contact GermainUX Support](https://docs.germainux.com/getting-started/support.md) > > The GermainUX team helps you get up and running faster, empower your team, turn data into actionable insights, and optimize performance to deliver measurable business outcomes. > [card] Can't Find What You Need? > > Search all GermainUX docs with **Ctrl + K**, or use the feedback buttons at the bottom of this page to tell us what is missing. 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